Privacy Policy
1. Our commitment to you
Ironbark IT Pty Ltd (ABN 51 689 588 770) respects your right to privacy and is committed to protecting the personal information of our customers and website visitors. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose and safeguard your personal information.
2. Scope of this Policy
This policy applies to personal information collected through our website (https://www.ironbarkit.com.au) and related Ironbark IT social media pages, as well as through our client support and service delivery channels. Throughout this document, “Ironbark IT”, “we”, “us” and “our” refer to Ironbark IT Pty Ltd.
3. Personal information we collect
We only collect information that is reasonably necessary to provide managed IT services and support. Personal information we may request includes:
- Your name and job title.
- Your contact information (email address, phone number, business address).
- Company or organisation details.
- Details about your IT environment necessary for service delivery (e.g., device or system identifiers).
- Information about your preferences and interests (to tailor our services).
- Any other information you choose to provide when you interact with us.
4. How we collect your information
We collect personal information in several ways:
- When you submit a form on our website, call us, send us an email, or interact with our support platform.
- When you engage us for services, provide feedback, or respond to surveys.
- Through automated tools, such as cookies and analytics, which capture data about your browser and device usage (you can manage cookie preferences via your browser settings).
- From third parties, where permitted (for example, from technology vendors when we manage licences on your behalf).
5. How we use your personal information
We use personal information to:
- Provide, maintain and improve our managed services, including proactive monitoring, cybersecurity, help‑desk support and IT strategy advice.
- Communicate with you about service updates, account information and technology opportunities relevant to your business.
- Customise our website, communications and service recommendations based on your needs and preferences.
- Ensure the functionality and security of our website and client portals.
- Comply with legal obligations, resolve disputes and enforce our agreements.
- Conduct aggregated analytics to improve our service offerings (this data is not used to identify individuals).
We may also contact you from time to time to inform you about new services or opportunities; you can opt out of marketing communications.
6. Disclosure of personal information
Ironbark IT may disclose your information to:
- Our employees, contractors and trusted partners who need it to provide services and who are bound by confidentiality and privacy obligations.
- Third‑party vendors (such as cloud providers or cybersecurity specialists) strictly for the purpose of delivering or improving our services.
- Government authorities or regulators, if required by law or to protect our rights or safety.
- Potential purchasers of the business, if we undergo a change of control; such disclosures would be made subject to confidentiality agreements.
Some data may be stored or processed overseas (for example, in secure cloud platforms). In such cases, we take reasonable steps to ensure your information is treated according to Australian privacy standards.
7. Security and Data Management
We take reasonable steps to secure your personal information from misuse, interference, loss and unauthorised access or disclosure. Measures include access controls, encryption, multi‑factor authentication, secure data centres and regular security audits. We cannot guarantee that data transmission over the internet is completely secure; you transmit information at your own risk, but once received, we apply robust protections.
Personal information is securely destroyed or de‑identified when it is no longer needed.
8. Accessing and correcting your information
You may request details of the personal information we hold about you. A small administrative fee may apply. We will respond in accordance with the Privacy Act and may refuse access under certain circumstances (for example, if providing access would be unlawful). If you believe any information we hold about you is inaccurate or out of date, please contact us, and we will correct it.
9. Cookies and Third Party sites
Our website may use cookies to enhance user experience and analyse traffic. These cookies do not harm your device. You can choose to disable cookies, but this may limit functionality.
We may display links to third‑party websites for your convenience. Ironbark IT is not responsible for the privacy practices of external sites. We encourage you to read the privacy statements of any websites you visit.
10. Complaints and enquiries
If you have concerns about how we have handled your personal information, please contact us in writing. We take complaints seriously and will respond within a reasonable time frame.
11. Changes to this Policy
We may update this policy periodically. The latest version will be available on our website. Your continued use of our services after a policy change signifies your acceptance of the revised terms.
12. Contact us
Ironbark IT Pty Ltd
Unit 9 / 50 Collie Street, Fyshwick ACT 2609
Email: info@ironbarkit.com.au